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Water Softener Servicing

We offer servicing for many types of water softener. With over 25 years’ experience, there’s not much we haven’t seen and we are here to help if you ever have a problem. If it is not a machine that we can source parts for, we will be honest upfront as to the extent of support that we can provide. Sometimes, we can spot something obvious that doesn’t mean an expensive repair or replacement is necessary.

Water Softener Servicing

We specialise in non-electric water softeners so we will always have parts for Harvey or Kinetico water softeners.

Typically, we offer two types of service. These are available to all customers, whether your water softener was installed by us or not:

Healthcheck

We are happy to perform a healthcheck of your machine to make sure it is working as it should do. Although a regular annual service may not be neccessary, you may still want some assurance that your machine is working efficiently. This typically involves an inspection of the machine for signs of leaks or malfunction, plus performing a regeneration cycle and a test of the water hardness (hopefully it is soft).

Service Call-Out

We will identify the problem by investigating component parts and testing their functionality. We will always test the machine before we leave, but if your water softener needs further repair work, we may take your water softener away to our workshop. Subject to availability, we may be able to leave you with a spare machine in this case – ensuring you can keep enjoying soft water in your home until we bring your machine home.

Water softener servicing by a Southern Softflow engineer
Juliet from Southern Softflow

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What Our Customers Say

“Excellent service from start to finish. The team were professional, punctual and cleaned up after themselves. The water softener has made such a difference to our home.”

“From the beginning, speaking to Edith, Ben coming to the house and Will fitting the water softener the service was impeccable and would thoroughly recommend this company to anyone. An excellent product has been fitted and we are now enjoying beautiful water. Thank you all so much.”

“The drinking water system has transformed our kitchen. No more plastic bottles and the water tastes amazing. Installation was quick and hassle-free.”

“Ben was very knowledgeable and gave us great advice. The installation was completed quickly and the team left everything spotless.”

“First class installation of new water softener, Very tidy and neat.”

“Brilliant company. Had our softener installed last month and already noticing the difference. Skin feels softer, kettle stays clean, and the shower glass is so much easier to keep looking good. Wish we had done it years ago!”

Emily, a Southern Softflow customer, sharing her testimonial in her kitchen

Are You Fed Up With The Impacts Of Hard Water?

Emily was looking to protect her new build home in Shaftesbury, Dorset from the impacts of limescale. After living in her new house for two years ago and consequently became frustrated with the impacts of limescale.

See More Testimonials

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