Water Softener & Drinking Water Experts

“I have dealt with Southern Softflow for 22 years. Recently after 22 years a fault developed on the machine. The machine was taken away and repaired at a very reasonable cost. As I had moved house I had the machine installed by the kitchen company installing the kitchen and they made a poor job of the pipework needed. When Will from Southern Softflow brought the repaired machine back he rerouted the pipework and put new valves in and did a very neat and professional job. I am delighted. A very genuine and professional company ,a delight to deal with.”

“Southern Softflow’s response to my call for help was amazing, from Edith in the office, Keith the boss man to Will the plumber who worked so hard and did a first class job. A truly great personal service not found easily these days. My heartfelt thanks to them all !”

“Brilliant service. Survey done clear explanation of product from Ben. Fitting done three days later. Very helpful and tidy technician. Added a hard water tap at the last minute no problem. Would highly recommend the service and product. Thanks guys!”

“Fast response to our enquiry, full information provided, work booked for following week. Fitter arrived on time, pleasant, efficient, very tidy and cleaned up when work finished. Very neat pipework, showed us how to isolate soft water if required at any time, and showed us position of new stopcock. Explained how filter system worked, helped us to set up App for notifications when salt low. Stacked spare salt in garage, advised how to apply for more supplies. Presented us with a delightful gift hamper of locally sourced products. Would highly recommend Southern Softflow Ltd.”

“We recently had Southern Softwater visit our home to walk us through the available options, and the experience from start to finish was excellent.The initial consultation was clear, informative, and pressure-free. They took the time to understand our needs, explained the different systems in a straightforward way, and answered all of our questions patiently. It felt like they genuinely wanted to help us make the right decision rather than just make a sale.The installation process was just as impressive. The installer arrived on time, was extremely professional, and worked efficiently while keeping everything tidy. He explained how the system works, made sure everything was set up perfectly, and left the area clean once the job was complete.Overall, we’re delighted with both the service and the product. It’s rare to find a company that delivers such a smooth and professional experience from consultation through to installation. Highly recommended.”

“We've had fantastic service from Southern Softflow from initial enquiry through to installation and beyond. This is our first water softener (TwinTec S5) and we can't fault it (we wish we'd installed one years ago). Southern Softflow's friendly and accommodating service is what set them apart from other companies that quoted. There was no pressure to place an order, and they were very accommodating, as this softener was purchased during a renovation of the whole downstairs, including new kitchen, bathroom & plumbing throughout, so they had to coordinate with our plumber and fit in around other trades. Competitively priced. Fantastic product. Excellent service. I highly recommend Southern Softflow.”