Commercial Installation & Servicing
Southern Softflow provide commercial water softener installation and servicing across Dorset, Wiltshire and Hampshire. Whether you run a hotel, restaurant, care home or office, we can help protect your equipment and reduce maintenance costs with a professionally installed and maintained water softening system.
What to Expect
a) Understand your challenges/needs: we visit your premises to understand your operation, water usage patterns, and specific challenges.
b) Site specific details: test your water hardness, water pressure, available installation space, existing plumbing infrastructure, electrical requirements (if needed).
c) We pull together a tailored quote to deliver on your challenges/needs, including the why of our recommendation. We work with brandings including Kinetico, Fleck, Clack and Autotrol.
d) In order to ensure smooth installation on the day our installer will carrry out a pre-installation planning visit, this allows them to double check the installation plan and ensure we have any specialist equiptment required for your specific installation.
e) Arrange a day or time that best suits you for installation, to minimise disruption and notify your team.
f) Our installer will isolate water supply briefly, install softener and bypass system, connect to existing plumbing, install drainage, test system thoroughly, commission and calibrate.
g) We will carry out a handover to most suitable person in your business. We cover how the system works, salt replenishment schedule, basic troubleshooting, bypass valve operation, recommended servicing schedule and when to call us in.
h) We pride ourselves in looking after our customers. Once you are a customer of ours we will do everything we can to ensure you feel supported and looked after. We can also set up servicing contracts to make your life easy when it comes to maintenance.
Protect Your Investment With Regular Maintenance
We recommend annual servicing for your water softener for a few reasons:
- Due to the size, complexity and frequency of use
- The risk and cost implications of downtime
- Compliance and warranties (not sure if this applies here)
A service would include:
– Health Check: Complete assessment of your machine to identify and address any potential issues before they escalate
– Maintenance and Part Replacement: We maintain all moving parts and replace serviceable components as needed, ensuring reliable operation and minimal downtime
Regular servicing helps your water softener deliver consistent results, protects your investment, and provides peace of mind.
If you have a water softener already installed, please contact us to see how we can help ensure your machine continues to protect your premises.
Commercial FAQs
Areas We Cover
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Our friendly team will visit your home, assess your water needs and provide a no-obligation quote
What Our Customers Say
“Fast response to our enquiry, full information provided, work booked for following week. Fitter arrived on time, pleasant, efficient, very tidy and cleaned up when work finished. Very neat pipework, showed us how to isolate soft water if required at any time, and showed us position of new stopcock. Explained how filter system worked, helped us to set up App for notifications when salt low. Stacked spare salt in garage, advised how to apply for more supplies. Presented us with a delightful gift hamper of locally sourced products. Would highly recommend Southern Softflow Ltd.”
“Southern Softflow’s response to my call for help was amazing, from Edith in the office, Keith the boss man to Will the plumber who worked so hard and did a first class job. A truly great personal service not found easily these days. My heartfelt thanks to them all !”
“Brilliant service. Survey done clear explanation of product from Ben. Fitting done three days later. Very helpful and tidy technician. Added a hard water tap at the last minute no problem. Would highly recommend the service and product. Thanks guys!”
“The service from start to finish was exceptional. Very skilled and knowledgeable plumbers, nothing was too much bother, brilliant receptionist, everything fitted well and explained along the way, went above and beyond - even reinstalled and adapted the cupboard around the new water softener and left us a box full of gifts and goodies! A pleasure to deal with such a great team, we highly recommend them.”
“We recently had Southern Softwater visit our home to walk us through the available options, and the experience from start to finish was excellent.The initial consultation was clear, informative, and pressure-free. They took the time to understand our needs, explained the different systems in a straightforward way, and answered all of our questions patiently. It felt like they genuinely wanted to help us make the right decision rather than just make a sale.The installation process was just as impressive. The installer arrived on time, was extremely professional, and worked efficiently while keeping everything tidy. He explained how the system works, made sure everything was set up perfectly, and left the area clean once the job was complete.Overall, we’re delighted with both the service and the product. It’s rare to find a company that delivers such a smooth and professional experience from consultation through to installation. Highly recommended.”
“We've had fantastic service from Southern Softflow from initial enquiry through to installation and beyond. This is our first water softener (TwinTec S5) and we can't fault it (we wish we'd installed one years ago). Southern Softflow's friendly and accommodating service is what set them apart from other companies that quoted. There was no pressure to place an order, and they were very accommodating, as this softener was purchased during a renovation of the whole downstairs, including new kitchen, bathroom & plumbing throughout, so they had to coordinate with our plumber and fit in around other trades. Competitively priced. Fantastic product. Excellent service. I highly recommend Southern Softflow.”
Are You Fed Up With The Impacts Of Hard Water?
Emily was looking to protect her new build home in Shaftesbury, Dorset from the impacts of limescale. After living in her new house for two years ago and consequently became frustrated with the impacts of limescale.
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