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Southern Softflow have been installing water softeners in homes across Dorset, Hampshire and Wiltshire for over 25 years. We take pride in always offering what we believe to be the best solution for your home. You can find more information about which water softeners we supply and install on our water softeners page. Below, we describe how we evaluate what is needed for a water softener installation during a home survey, what happens on installation day and also what happens if you ever move and want to take your water softener with you.

What happens in a home survey?

The first stage is to evaluate how a water softener can be installed. In a survey, we will consider:

  • The water hardness and pressure
  • Location of the mains stop cock and size of pipework
  • Drainage and overflow
  • Taps to be left unsoftened (drinking water and outside taps)

Once we have been clear on your requirements we will leave you with a bespoke quote there and then.

What happens on installation day?

  1. Installations typically take around half a day, with water switched off for around 2-3 hours.
  2. Before starting the installation, the installation plan is verified with the customer.
  3. Work is carried out to a high standard, and your home left as tidy as we found it.
  4. Once installed, the machine is commissioned, and our installer will run through instructions on how to operate the system.
  5. Time to enjoy soft water!

What happens if I move house?

1
Visit to your current home, disconnect the softener and close the existing connections.
2
Store your water softener at our unit, and perform a health check of your system to ensure it is in working order for re-installation in your new home.
3
Survey your new home, as per above, to work out an installation plan.
4
Re-install at your new home, hopefully as soon as possible after you have moved in so you don't live with hard water again for too long!
Alison from Southern Softflow

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What Our Customers Say

“Brilliant company. Had our softener installed last month and already noticing the difference. Skin feels softer, kettle stays clean, and the shower glass is so much easier to keep looking good. Wish we had done it years ago!”

“From the beginning, speaking to Edith, Ben coming to the house and Will fitting the water softener the service was impeccable and would thoroughly recommend this company to anyone. An excellent product has been fitted and we are now enjoying beautiful water. Thank you all so much.”

“Great experience with Southern Softflow, We are new to east Dorset but the hard water was obvious from the start. Using a local supplier is alway preferable and they visited to assess the installation, gave great advice on running costs and followed up with installation in a few days that was conducted thoughtfully and with care. Happy to recommend them.”

“The drinking water system has transformed our kitchen. No more plastic bottles and the water tastes amazing. Installation was quick and hassle-free.”

“Excellent service from start to finish. The team were professional, punctual and cleaned up after themselves. The water softener has made such a difference to our home.”

“First class installation of new water softener, Very tidy and neat.”

Emily, a Southern Softflow customer, sharing her testimonial in her kitchen

Are You Fed Up With The Impacts Of Hard Water?

Emily was looking to protect her new build home in Shaftesbury, Dorset from the impacts of limescale. After living in her new house for two years ago and consequently became frustrated with the impacts of limescale.

See More Testimonials

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