TwinTec S5 Water Softener

“From the first contact through to survey visit and arranging for installation, this family-run company was excellent, with plenty of communication. The water softener had to be installed in a very restricted space with very difficult to access mains water inlet and drain. However the company plumber found a workaround, even preserving some of the middle shelf in the cupboard concerned. The installation was completed in one morning, working was clean, and the finished job is very neat.”

“We recently had Southern Softwater visit our home to walk us through the available options, and the experience from start to finish was excellent.The initial consultation was clear, informative, and pressure-free. They took the time to understand our needs, explained the different systems in a straightforward way, and answered all of our questions patiently. It felt like they genuinely wanted to help us make the right decision rather than just make a sale.The installation process was just as impressive. The installer arrived on time, was extremely professional, and worked efficiently while keeping everything tidy. He explained how the system works, made sure everything was set up perfectly, and left the area clean once the job was complete.Overall, we’re delighted with both the service and the product. It’s rare to find a company that delivers such a smooth and professional experience from consultation through to installation. Highly recommended.”

“Brilliant service. Survey done clear explanation of product from Ben. Fitting done three days later. Very helpful and tidy technician. Added a hard water tap at the last minute no problem. Would highly recommend the service and product. Thanks guys!”

“Fast response to our enquiry, full information provided, work booked for following week. Fitter arrived on time, pleasant, efficient, very tidy and cleaned up when work finished. Very neat pipework, showed us how to isolate soft water if required at any time, and showed us position of new stopcock. Explained how filter system worked, helped us to set up App for notifications when salt low. Stacked spare salt in garage, advised how to apply for more supplies. Presented us with a delightful gift hamper of locally sourced products. Would highly recommend Southern Softflow Ltd.”

“Fantastic service from the Southern Softflow Team! My enquiry was dealt with promptly and expertly. We were first told by the guy from another local company who installed our water softener (before we owned the property) that the softener couldn’t be serviced reliably as it hadn’t been used for a while and was in any case 10 years old so in need of replacing. We were also told it would be unsafe to use and were quoted a heavy price by him to replace it. Keith from Southern Softflow came to have a look, He was knowledgeable, friendly and very understanding. He spent time analysing the water to make sure it was safe to use. He flushed the system through thoroughly and assured us the softener is in good working order so we wouldn’t need to replace it which was a great relief. Several weeks after Keith’s visit we are using our softener with no issues and are very relieved Southern Softflow operate in our area!”

“Moving home to an area with very hard water, I decided it was time to install a water softener. After research, I chose Southern Softflow, who offered exactly the reassurance and expertise I was seeking. Decision to installation took two days. Installation itself took a little over two hours, was carried out neatly, efficiently, and professionally. The new tri-flow drinking tap looks great in the kitchen, and even though I’ve used Brita filters for years, tea already tastes noticeably better after only 12 hours. Many thanks to Ben, Will, and the team, greatly appreciated. A full 10 out of 10.”