When a family in Swanage noticed their new bathroom suite was already coated in limescale after just six months, they knew something had to change. Like most homes across the Isle of Purbeck — from Wareham to Corfe Castle and beyond — their water supply was extremely hard, testing at around 293 PPM. It’s a story we hear time and again from customers in the BH19 and BH20 postcode areas.

A Common Experience Across Purbeck

Around 92% of properties in this part of Dorset are affected by hard water. The chalky geology that makes the Purbeck landscape so beautiful is the same geology that loads the local water supply with calcium and magnesium. The result? Limescale on every surface that water touches — and hidden build-up inside your boiler, pipes, and appliances that you can’t even see.

The Fix That Made the Difference

After a free home survey from Southern Softflow, the Swanage family chose a compact Kinetico water softener that fitted neatly under their kitchen counter. Installation took under two hours, and within days they could see the difference — cleaner taps, softer laundry, and no more scrubbing at limescale rings in the bathroom. Their story is typical of the results we deliver across the Purbecks every week.

Systems We Install in Swanage and Purbeck

We supply and fit a full range of water softeners from leading brands including Kinetico, Harvey, Infinity, and TwinTec. Every home is different, so we’ll always recommend the system that best suits your household size, water usage, and available space. Our units are reliable, quiet, and designed to run for years with minimal maintenance.

What’s Included

Free home survey and water hardness test
Professional installation by our local team
Full manufacturer’s warranty
Ongoing servicing and salt delivery options

Take the First Step

If hard water is causing problems in your Swanage or Purbeck home, we’d love to help. Call us on 01202 828 241 for a free, no-obligation survey — we’ll show you exactly what a water softener can do.

Get A Free Quote

Water softener services in Swanage - Swanage bay and coastline

Book A Free Home Survey Today

Our friendly team will visit your home, assess your water needs and provide a no-obligation quote

Book Your Survey 01202 828 241

What Our Customers Say

“Ben was very knowledgeable and gave us great advice. The installation was completed quickly and the team left everything spotless.”

“Fantastic fitting and service very professional looking forward to using soft water as we are in a very hard water area”

“Excellent service from start to finish. The team were professional, punctual and cleaned up after themselves. The water softener has made such a difference to our home.”

“We have been customers for over 10 years. The annual service is always prompt and professional. Would not use anyone else for our water treatment needs.”

“Great experience with Southern Softflow, We are new to east Dorset but the hard water was obvious from the start. Using a local supplier is alway preferable and they visited to assess the installation, gave great advice on running costs and followed up with installation in a few days that was conducted thoughtfully and with care. Happy to recommend them.”

“Brilliant company. Had our softener installed last month and already noticing the difference. Skin feels softer, kettle stays clean, and the shower glass is so much easier to keep looking good. Wish we had done it years ago!”